Terms & Conditions
Reservation and Deposit
An initial reservation can be made by
telephone or e-mail and will be held for 7 days. Completion and return of the
booking form and full deposit of £100 /$100 will secure the booking. By signing
the booking form, the party leader confirms acceptance of the Terms and
Conditions, and that the terms and conditions shall be binding on all persons
stated on the booking form. A reservation deposit to secure the booking is
required in full with the completed booking form. This deposit is non-refundable
in the event of cancellation, but will be deducted from the full rental amount
due.
Confirmation
Each booking will be confirmed by the
owner as soon as possible after receiving the booking form and deposit and only
on receipt of this confirmation by you will the booking be treated as confirmed.
Once the owners have confirmed the booking to you and you have paid a deposit,
the named person on the booking form will be responsible for the total rental
price of the property, as agreed.
Balance of Payment
The remaining balance of the agreed
rental cost, and any additional charges (e.g. pool heating - see prices) must be
paid 6 weeks prior to your departure. If the full balance of the rental cost is
not paid as in accordance with these booking conditions, we reserve the right to
cancel your booking. In these circumstances your reservation deposit will be
forfeited.
Cancellations
Providing the owners receive written
notice of cancellation not less than 6 weeks prior to the actual booking date,
the signatory will not be liable to pay the full balance. It is the
responsibility of the signatory to ensure that the signed cancellation letter
reaches the owner. The reservation deposit will be forfeited. If the
cancellation is received after 6 weeks prior to the start of the holiday the
signatory is liable to pay the full balance of the final invoice.
Responsibilities
All persons stated on the booking form
are responsible for the care of the property and are expected to take reasonable
care of it. At the end of the rental period, all utensils, carpets, furnishings,
walls, fittings must be left clean and tidy. It is the guest's responsibility to
notify the management company immediately of any sudden equipment failure, or
any risk to the property that they become aware of so that reasonable action can
be taken to rectify the situation. In the unlikely event of any complaints
during your stay, please contact the management company immediately. Their
contact details will be in the property. The owners cannot accept any
responsibility for any problem not reported to the management company, as
requested.
Occupancy
Everyone occupying the property must
be listed on the booking form, including small children. This is Florida state
law and must be adhered to. The accommodations cannot be shared or sub-let and
only the persons shown on the booking form are permitted to stay in the
property. No pets are permitted. Persons under 21 years of age are only
permitted when accompanied by parents or responsible adults. The property is
fully licensed for short-term rentals in Florida. The owners reserve the right
to refuse admittance if this condition is not met. Failure to comply will render
the booking void and no compensation will be paid.
Liability
The owners and the management company
of the property accept no responsibility whatsoever for death, personal injury,
accidents, loss or damage to persons or personal belongings however caused. The
use of all accommodations and amenities including the pool is entirely at the
user's own risk. Children must be supervised by responsible adults at all times
when using the pool. The owners or management company cannot accept any
liability for any loss of rental time due to travel problems, flight delays or
cancellations, industrial disputes or any events outside our control, including
any form of Force Majeure. The owners and the management company cannot accept
responsibility for the sudden failure of villa equipment but will take immediate
reasonable action to rectify any such failure upon notification by the guests.
If the pool heater cannot reach optimum temperature due to adverse cold weather
conditions the owners or their management company cannot accept liability.
Brochure Description
A great deal of care has been taken to
ensure the accuracy of information we have provided. All brochure, web site or
other home/villa descriptions are made in good faith and every care taken to
ensure their accuracy, but no liability will be accepted in the event of any
upgrades or renovations not yet advertised.
Arrivals and departures
The villa will be available for
occupancy from 4pm on the date of arrival and must be vacated by 10am (prompt)
on the day of departure unless otherwise agreed with the owners.
Insurance
The owners strongly recommend that all
members of the Party are covered by travel insurance that carries adequate
protection against delays and cancellations, and have adequate medical insurance
for the USA , and for your luggage and personal belongings.
Air Conditioning
The property is fully air conditioned
for your comfort. Please keep all external doors and windows closed as much as
possible to avoid the conditioning unit freezing over thus causing costly
repairs. If this happens there will be a call out charge payable in cash by
yourself to have the unit repaired. The air conditioning will have been set to a
comfortable temperature before you arrive, and should not need adjusting.
Pool Heating
The pool is heated all year round by
solar however in the cooler months we have Electric Pool Heating for a small
additional charge. We have provided a pool blanket for the winter months when
the heat pump is in use. In order for the pool to retain its heat efficiently
you will need to place the blanket on the surface of the pool when it is not in
use and at night when the heat pump will be automatically switched off. Failure
to do this will make a huge difference in the amount of time taken for the pool
to reach a comfortable temperature when the heat pump is switched on in the
morning. When placed on the pool surface the blanket will float until removed,
however, should anyone step onto the blanket it will not support their weight.
Therefore please be extremely careful when the blanket is on the pool, take
extra care when you are walking in the pool area and under no circumstances
allow children to use the pool area unsupervised.
Unacceptable Behaviour
Sunset Lakes is a semi-residential
community. The actions of all members of your party should not interfere with
the enjoyment of either other holidaymakers or the residents of Sunset Lakes.
Please do not play loud music or engage in any activity which may cause
inconvenience to your neighbours after 10.00pm or before 08.00am . In the event
that any member of your party behaves in a way that is likely to cause distress,
danger or annoyance to any other holidaymakers, residents of Sunset Lakes or
damage to any property, the owners or their management company reserve the right
to terminate your rental agreement immediately and forthwith and instruct all
guests to vacate the property without notice. The owners or their management
company will not be liable for any costs you will incur, nor shall we pay any
compensation, nor make any refunds due to this action.
Force Majeure
As with any other holiday, there may
be circumstances completely beyond our control and contemplation, in which the
property might not be available for your booking. Examples of these
circumstances include (but are not limited to) destruction of or severe damage
to the property. Such circumstances are referred to as Force Majeure. In the
event of Force Majeure the owners will do their best to make alternative
arrangements for you where possible. If they cannot, or if the alternative
arrangements are not acceptable to you, then they will refund all monies paid.
This will be the full extent of the owner's liability to you in such
circumstances, and they shall not be responsible for any other costs connected
with any such cancellation, howsoever arising.